Bradley Frank

Linux Systems Administrator and DevOps Engineer


Bradley Frank

About Me

I’m a CS/MIS graduate, with system administration, architecture/engineering, and DevOps experience in non-profits, private industry, and higher education.

You can reach me at bradley.frank@icloud.com or via LinkedIn. I also have GitHub page.

My History

I learned keyboarding on Macintosh in elementary school. My parents bought our first computer when I was in middle school. I first began programming in QBasic during high school. I learned Unix via Mac OS X in college. I did a stint as a Windows admin during the Great Recession, and promptly moved to Linux thereafter. Now I have a tattoo of Tux.

Lifetime & Personal Experience

  • Working in command-line environments and related toolsets (i.e. Bash, SSH, tmux, Vim, Git, etc.)
  • Maintaining extensive documentation using wiki services such as DokuWiki, PmWiki, and Confluence
  • Coordinating client requests, issues, and projects using ticket systems such as Request Tracker and ServiceNow
  • Programming in Python, Bash, and PHP (intermediate/advanced levels) using the “Git Flow” model
  • Building and maintaining LAMP/LEMP stacks; administering SQL-based DBs; generating and installing SSL certs
  • Architecting AWS infrastructure; utilizing VPCs, ELBs, EC2 instances, RDS, amongst others
  • Maintaining a homelab for learning and development (e.g. Plex, NextCloud, hosting Linux repositories, managing storage, monitoring, web hosting, etc.)
  • Experience with various Linux distributions, but mainly RHEL {6,7,8} and its derivatives

Professional Experience

Senior Systems Administrator

Tufts University // Somerville, MA
April 2018 — Present

Managed core Red Hat Linux infrastructure of 700+ on-prem VMs — made up of services such as Oracle and MySQL DBs, Nginx and Apache web-servers, GitLab, and Kubernetes, managed with Puppet and Foreman — for the Enterprise Services Architecture & Infrastructure department, providing steady-state operations and client support.

Systems Engineer & Administrator

Harvard-MIT Data Center // Cambridge, MA
March 2013 — April 2018

Worked on a devops team to develop, configure, deploy, and manage 200+ physical and virtual CentOS-based servers making up a social science research cluster with adjacent services (DNS, LDAP, web hosting, database hosting, big data storage) that served faculty and students across Harvard.

  • On-call responsibilities for 24x7 steady-state operations included monitoring for incident response, weekly NetVault tape backup rotation and offsiting, providing tier II and III support for clients, patching and upgrading servers and appliances
  • Leveraged Puppet for configuration management, integrating Forge modules for existing infrastructure and services, authoring modules with Hiera for custom solutions, deploying using Capistrano under a development → qa → production model
  • Standardized on the Heroku platform to replace in-house RHEL 5 web hosting; managed user/site migrations
  • Upgraded legacy MySQL platform to a modern MariaDB infrastructure with multi-master replication and backup
  • Administered NetApp FAS series storage running ONTAP 8 for hosting big data and VM storage
  • Installed the VMWare vSphere 5.5 application suite for managing 100+ virtual servers across several ESX hosts
  • Mentored junior Systems Administrator in architecture, troubleshooting methodologies, and best practices
  • Experience handling all sensitive data types (level 1–5 as per Harvard IRB) across multiple environments

Systems Project Manager

Harvard EdLabs // Cambridge, MA
August 2012 — Present

Contracted to develop and engineer a secure systems infrastructure—that complied with Harvard’s highest level security requirements — for a team of statistical researchers at the Education Innovation Laboratory, to store and process private, public, and governmental datasets.

  • Researched and deployed high-performance, multi-user, CentOS 7-based workstations for analyzing big data
  • Wrote custom scripts for user management, log retention, data backup, and data onboarding
  • Configured system to meet strict security requirements, e.g. intrusion detection system, access control policies, removal of network/remote capabilities, data encryption, session locking and expiration, and root logging
  • Worked with Harvard Information Security team to ensure complete technical compliance
  • Provided technical support throughout project lifetime

IT Support Specialist

Harvard-MIT Data Center // Cambridge, MA
July 2011 — March 2013

Provided individualized first class tier I support, as a member of a small client services team, in a wide array of hardware, software, mobile devices, and services for hundreds of faculty, staff, and students across several departments.

  • Built PC imaging process using Acronis True Image, reducing deployment time by dozens of hours
  • Developed processes for encrypting laptop systems with PGP, BitLocker, and SEDs to meet Harvard standards
  • Quoted and purchased computer equipment, accessories, software, and licenses for departments
  • Supported students and faculty using the RHEL 5 research cluster virtual desktop environment
  • Maintained billing information and records for users purchasing research cluster storage space
  • Worked client-side to migrate users from Unix-based email to Exchange during university-wide upgrade

LAN Administrator

Personal Computers, Inc. // Buffalo, NY
Sept 2010 — July 2011

Performed dual role as tier II remote and on-site support for multiple clients, and systems administrator overseeing servers, SANs, phone appliances, and networking equipment at a MSP.

  • Supported Domino Admin 6.5 with Lotus Notes, Exchange Server 2003, Zimbra Server 5, and iMail
  • Performed tape backups and restores with CA ARCserve and NetApp appliance
  • Responsible for a 400+ server data center and steady state operations during 24x7 on-call rotations
  • Executed monthly WSUS for Windows 2003 and 2008 servers during overnight maintenance windows

Systems Administrator I

Crystal Run Village, Inc. // Middletown, NY
Oct 2007 — Sept 2010

Member of a small team providing comprehensive IT support for business and residential offices, along with managing mission critical services at the on-site data center, for a non-profit serving intellectually disabled individuals.

  • Performed tape backups and restores with Symantec Backup Exec 2010
  • Developed and deployed Windows XP/7 images using Acronis True Image to standardize company-wide PCs
  • Installed printers, video conferencing, and networking equipment
  • Configured internet proxy and custom web filters with St Bernard iPrism
  • Oversaw 50+ ISP business accounts for satellite residential offices
  • Performed ethernet punch-down and cable drops for office rewiring

Education

Trainings & Classes

  • Global Knowledge: AWS Technical Essentials
  • Opsview: Essentials, Administration, Advanced Administration
  • Puppet Labs: Fundamentals, Practitioner
  • Harvard IT Academy: Agile Foundations
  • MITx: Introduction to Computer Science and Programming Using Python (6.00.1x)
  • Harvard Extension School: Fundamentals of Website Design (CSCI-E12), Introduction to Content Management Systems (CSCI-E30), Building Dynamic Websites (CSCI-E75)

Degrees

Management Information Systems, MA
Stevens Institute of Technology
Hoboken, NJ • May 2007

Computer Science, BA
SUNY Geneseo
Geneseo, NY • May 2005